Privacy Policy
Last updated: October 13, 2026
This Privacy Policy explains how Montex Digital collects, uses, and handles information in connection with Montex AI Assist.
1. Information We Collect
We may collect information you provide when using Montex AI Assist, including:
- account name and email address
- workspace and chatbot configuration
- uploaded documents and knowledge-base content
- chatbot instructions and settings
- chatbot conversations
- lead information submitted through chatbot forms
- support communications
We may also collect technical information associated with use of the service, such as IP address, browser information, logs, timestamps, and diagnostic information.
2. Information Collected Through Customer Chatbots
Businesses using Montex AI Assist may configure chatbots that collect messages and contact information from their website visitors.
That information may include:
- name
- email address
- phone number
- conversation content
- other information voluntarily submitted by the visitor
The business operating the chatbot determines how it uses the information it receives.
Montex Digital processes this information as necessary to operate Montex AI Assist.
3. How We Use Information
We use information to:
- provide and operate Montex AI Assist
- authenticate users
- process chatbot conversations
- process and index customer knowledge
- deliver captured leads
- manage subscriptions
- provide support
- secure and monitor the service
- diagnose technical problems
- improve the reliability and functionality of the platform
- comply with legal obligations
We do not sell personal information to advertisers.
4. Artificial Intelligence Processing
Information submitted to a chatbot may be processed by artificial intelligence service providers as necessary to generate responses.
Knowledge-base content may also be processed to create embeddings or otherwise enable retrieval and response generation.
Customers should avoid submitting information that is unnecessary for their chatbot's purpose.
5. Service Providers
We use third-party service providers to operate Montex AI Assist.
These providers may process information on our behalf for functions such as:
- cloud hosting
- databases
- file storage
- artificial intelligence processing
- email delivery
- payment processing
- infrastructure and security
We provide service providers only the information reasonably necessary for their role in operating the service.
6. Payment Information
Subscription payments are processed by third-party payment processors such as Stripe.
Montex Digital does not store complete payment-card numbers through Montex AI Assist.
Payment providers process payment information according to their own privacy policies.
7. Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain business and security records, resolve disputes, and meet legal obligations.
Customers may delete knowledge documents and other supported content through available product controls.
Certain records may remain in backups, logs, billing records, or security records for a limited period after deletion.
8. Security
We use reasonable administrative and technical measures designed to protect information against unauthorized access, loss, misuse, or alteration.
No internet-based service can guarantee absolute security.
Customers are responsible for protecting their account credentials and controlling access to their accounts.
9. Cookies and Similar Technologies
Montex AI Assist may use cookies or similar browser technologies that are necessary for authentication, account security, session management, and operation of the service.
Additional technologies may be used on public Montex Digital websites as described by the privacy information applicable to those websites.
10. Customer Responsibilities
Businesses using Montex AI Assist are responsible for providing any privacy notices required for their own websites and chatbot use.
Customers are also responsible for determining whether their use of Montex AI Assist complies with privacy, marketing, data-protection, and industry-specific requirements applicable to them.
11. Your Choices and Requests
You may contact Montex Digital regarding questions or requests concerning personal information associated with Montex AI Assist.
Depending on your location, applicable law may provide rights relating to access, correction, deletion, or other handling of personal information.
We may need to verify your identity before completing certain requests.
12. Children
Montex AI Assist is intended for use by businesses and is not directed toward children.
Customers should not intentionally configure the service to collect personal information from children in violation of applicable law.
13. International Processing
Service providers used by Montex AI Assist may process information in locations different from your own.
By using the service, information may be transferred and processed where Montex Digital or its service providers operate, subject to applicable legal requirements.
14. Changes to This Policy
We may update this Privacy Policy as the service changes.
The updated policy will be posted on this page with a revised "Last updated" date.
15. Contact
Questions or privacy requests may be submitted through: https://montexdigital.com/contact/